In development

Staff & Moderator Performance

See moderator activity, response times, and coverage gaps — identify burnout before it happens and recognize top contributors.

In development

This capability is not available in the dashboard yet. It may ship in a future release.

Visibility into who's actually moderating

Coverage heatmapResponse timeBurnout indicators

Mod teams run on vibes — the same 2 people do 80% of the work while 6 others are largely inactive. Staff Performance Analytics gives admins visibility into who's actually moderating, which hours have no coverage, and where burnout risk is building. Data-driven mod management, not just gut feeling.

How It Works

  1. 01System tracks mod actions: warnings, mutes, bans, message deletions, and manual responses
  2. 02Per-moderator dashboard: actions per day/week, average response time to reports, active hours
  3. 03Coverage heatmap: which hours have active moderation vs gaps
  4. 04Burnout indicator: flags moderators with >3x the team average workload
  5. 05Staff leaderboard (optional, configurable): recognize top contributors
  6. 06Weekly staff summary auto-posted to a configurable mod channel

What It Tracks

  • Mod actions per team member (warnings, mutes, bans, deletions)
  • Average response time to flagged content per moderator
  • Moderation coverage heatmap (hours with and without active mods)
  • Burnout risk indicator (workload vs team average)
  • Staff activity timeline (when each mod is online and active)
  • Weekly mod team performance digest
  • Coverage gap alerts (extended periods with no active moderator)

Use Cases

  • Admin discovering 2 mods handle 85% of all actions — time to recruit or redistribute
  • Server finding 2-6 AM has zero moderator coverage — perfect time for raids to hit
  • Community manager recognizing top mod publicly with weekly shoutout based on data
  • Gaming server identifying which mod deserves promotion based on consistency, not just seniority

What's Included

Everything is free right now.

Every capability below is unlocked during beta. Items marked Pro stay free until paid plans ship — Core remains free after that.

ProPro plan — free during betaSoonIn development

Analytics & Data

  • Full analytics dashboard
  • Hourly heatmaps
  • Engagement scoring (0–100)
  • Live counters — No limitPro
  • Bot inventory and permissions
  • Data history — No limitPro
  • AI insights and alertsPro
  • Daily digestPro
  • CSV exportPro
  • API accessProSoon
  • Call transcripts, summaries, and action itemsPro
  • Meeting search and AI pipelinesPro
  • Growth benchmarks vs similar serversProSoon

Growth & Retention

  • Welcome + verification gates
  • Welcome A/B testingPro
  • Retention funnels (Join → Day 30)ProSoon
  • Setup snapshots and AI assistPro

Security & Trust

  • Moderation + raid detection
  • Audit log retention — No limitPro
  • Mod action analyticsPro
  • Safety insightsPro

Community & Engagement

  • Leaderboard & XP
  • Searchable event log
  • Reaction roles — No limitProSoon
  • XP multiplier eventsPro

Server Health & Export

  • Server health check (0–100)
  • Embeddable widgets
  • Team members — No limitPro

Setup

  1. 01Dashboard → Moderation → Staff Performance → Enable
  2. 02Bot needs Manage Messages and View Audit Log permissions (usually already granted)
  3. 03Review first week of data — identify coverage gaps and workload distribution
  4. 04Configure weekly digest channel: Moderation → Staff → Digest Channel
  5. 05Optional: enable Staff Leaderboard in #mod-chat for positive reinforcement

Frequently Asked Questions

This is configurable. You can operate in 'transparent mode' where mods see their own stats, or 'admin-only mode' where only admins see the dashboard. We recommend transparency — it improves performance.

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